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Mobile water payments offer a secure, low-cost and inclusive mechanism to improve the sustainability of water supply services. With an annual financing gap to meet the African water supply and sanitation MDG of USD 9 billion, mobile money presents a promising new approach to revenue collection that is being deployed by mobile network operators (MNOs) and water service providers (WSPs) across East Africa.

Reports examine the impacts and implications of mobile water payments across urban Kenya, Tanzania, Uganda, and Zambia. Based on interviews with Water Service Providers (WSPs), Mobile Network Operators (MNOs) and water service regulators, these studies analyse levels of adoption, customer motivations and barriers, and the distribution of costs and benefits across stakeholders. Primary data from household surveys and WSP billing systems provide further, more granular evidence of the motivations and impacts of adoption.